Conflict occurs naturally in all environments. In healthcare, unresolved conflict affects not only staff but also patient safety. Most healthcare leaders can improve their ability to resolve conflict effectively. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict.
Conflict is everywhere. With your users you’re fighting for reasonable requirements. With your infrastructure team you’re fighting about deployments and what you can do. You’re even in disagreement with your fellow developers about the right way to implement the latest feature. Most of us would admit that we don’t always resolve conflicts as easily as we would like. Come learn the skills to quickly and easily navigate the difficult waters of conflict. Learn how to keep your cool while stating your needs and how to get others to listen to you. Prepare for a different experience as you’ll do exercises to teach you the skills you need to be an expert conflict negotiator.
Development managers don’t have a place to send their developers to get soft skills – by providing the soft skills and technical skills developers need, we can capture more of the conference going developers.
- Identify the factors that lead to conflict
- Create an environment for dialogue
- Select strategies to minimize conflict
Agile, Waterfall, or Agile-Fall, understanding what the users want is key to a successful project. Throw away the 100 page document and join us on a journey about how to elicit requirements out of customers who don’t know what they want. In this session we’ll teach you some radical techniques to getting the requirements you need to deliver great software. This isn’t another high tech tool for capturing requirements and tracing them. This is about tools you already have and how you can use them to get the results you want.
This is all about interactive games that developers can facilitate that will cause users to better understand and therefore describe what they want.
- Facilitate requirements gathering sessions with alternate means
- Select appropriate requirements gathering approaches
- Convert activity output into requirements
Clear, consistent information about the plan of care presented during interdisciplinary rounds, is important to patients and their families. This is particularly essential in the high-stress environment of the pediatric intensive care unit, yet it is equally important in all inpatient and outpatient encounters. Simply including family in interdisciplinary rounds is not sufficient to support the understanding that is necessary to provide the best outcomes for patients and increased patient/family satisfaction. The implementation of patient/family-centered interdisciplinary rounds is a nurse-driven, evidence-based process utilizing teach-back with substantial impact. Attendees will have a clear outline for implementation of patient/family-centered rounds in any healthcare environment.
Attendees will be able to:
1. Identify the relationship between effective communication with patients/families and patient outcomes
2. Analyze the impact of interdisciplinary rounds on patient/family, patient outcomes, and evaluation of quality of care