forge

Jun
12
Wed
De-escalate Resolving Conflict @ APIC 2019 @ Pennsylvania Convention Center
Jun 12 @ 3:00 pm – 5:30 pm
De-escalate Resolving Conflict @ APIC 2019 @ Pennsylvania Convention Center | Philadelphia | Pennsylvania | United States

While conflict is something we all must deal with, there are times when the conflict is critical. In critical conflicts, emotions run high, and getting to a solution is not possible. In this workshop, we will deliver the tools you need to first de-escalate conflict, then build understanding, and, finally, create solutions. You will learn why we need to address emotions first – whether they are grounded in reality or not.

Working with emotion means acknowledging the other person’s emotional state and recognizing when your emotions begin to escalate and what you can do to remain professionally detached, even when the other person seems to be intentionally trying to get a reaction from you.

You will also learn how to identify the real causes for the conflict in the first place. You will learn – and practice – proven techniques for tearing apart conflict into its constituent components, so that you can address them one by one. Conflicts are based on a difference in perspectives or values. Examining perspectives and values exposes the real cause of the conflict. Once the real cause is exposed, you will learn to decide whether you still disagree or whether you can see the other person’s perspective.

Finally, you will create workable solutions and work together to select the right one. Most solutions offered up too quickly are win-lose solutions. You will learn how to get past this to offer up win-win solutions to even difficult situations.

Whether you are a party to the conflict, a moderator, or an observer, you will learn how to make the conflict better and more effective for driving the right outcomes rather than hurt feelings and defensive positioning.

Registration coming soon!

Jun
23
Sun
Redirect and De-escalate Conflict to Get to Dialogue @ SHRM 2019 Conference and Expo @ Las Vegas Convention Center
Jun 23 @ 8:00 am – 12:00 pm
Redirect and De-escalate Conflict to Get to Dialogue @ SHRM 2019 Conference and Expo @ Las Vegas Convention Center | Las Vegas | Nevada | United States

Conflict is everywhere, and it’s unavoidable. For many of us, it can be hard to admit that we’re not as good at effectively resolving conflict as we’d like to be. However, we have different tools at our disposal that help us navigate the waters of conflict – we just must figure out how to use them. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict.

Conflict takes many forms, including the agitated employee or manager who must be redirected from the situation, helped to deescalate their anger, and finally gotten into a dialogue about how to solve the problem. In this workshop, we’ll address the full range of conflicts from the critical to the chronic and what to do about each of them to reach understanding – even if agreement isn’t possible.

Aug
25
Sun
Enterprise Content Management on Office 365 @ SPTechCon Boston 2019 @ Sheraton Boston Hotel
Aug 25 – Aug 28 all-day
Enterprise Content Management on Office 365 @ SPTechCon Boston 2019 @ Sheraton Boston Hotel

Whether you’re coming from files on file shares and desktops or a traditional enterprise content management system, SharePoint on-premises or Online can tame the content hydra and make you feel like you’re in control of the process instead of being dragged along behind it. Learn all about the content management features in SharePoint, including those that have been in the platform for a dozen years and those that are new to the party. You’ll learn about advanced features like digital loss protection, records management, retention, eDiscovery, and more. We’ll also resolve any lingering concerns you may have about the ability for SharePoint to scale to address your needs and concerns about the ability to automate your processes.

Additional information coming soon!

Simplifying SharePoint Security @ SPTechCon Boston 2019 @ Sheraton Boston Hotel
Aug 25 – Aug 28 all-day
Simplifying SharePoint Security @ SPTechCon Boston 2019 @ Sheraton Boston Hotel | Boston | Massachusetts | United States

Securing your SharePoint sites doesn’t need to be some black-box mystery or some mystic art practiced by monks. You can create security that works for your users’ needs, and you can troubleshoot security when you can’t figure out why people do – or don’t – have permission. Security is built on simple concepts – but on a lot of them. We’ll help you organize and understand what permissions do and don’t do so you can set and manage security in your sites.

Additional information coming soon!

Sep
21
Sat
Burnout: Prevention and Recovery @ AAPC Indianapolis Chapter Fall Seminar
Sep 21 @ 10:15 am – 12:15 pm
Burnout: Prevention and Recovery @ AAPC Indianapolis Chapter Fall Seminar

We’ve all been there. We’ve felt burnt out. Perhaps we even feel burnt out today. If you’re not experiencing burnout, the odds are someone close to you is. In this interactive session, you’ll learn the drivers that cause and sustain burnout. You’ll discover simple techniques to make yourself and those around you more resilient to burnout and prevent it from happening in the first place. Pulling research and writings from many disciplines, we’ll help you learn what you can do — without much additional effort — to prevent and recover from burnout.

Additional details coming soon!

Oct
21
Mon
Records, Retention, and Discovery with SharePoint @ ARMA InfoCon 2019 @ Gaylord Opryland Resort
Oct 21 – Oct 23 all-day
Records, Retention, and Discovery with SharePoint @ ARMA InfoCon 2019 @ Gaylord Opryland Resort | Nashville | Tennessee | United States

SharePoint has an array of options for retaining, discovering, and declaring content.  Records centers and in-place retention are both options.  With so many overlapping options and features, the problem is often how to determine which feature to use.  We’ll dispel the mystery of what you can and can’t do in SharePoint (including Online).  Learn how to create holds, how to declare records in SharePoint, and the protections afforded to documents in every scenario.

Additional information coming soon!