Resolving Conflict with Staff, Patients, Families, and Friends and Improve Patient Safety

March 17, 2017 @ 3:45 pm – 4:30 pm
STTI Creating Healthy Work Environments JW Marriott Indianapolis
10 S West St
Indianapolis, IN 46204

Conflict occurs naturally in all environments. In healthcare, unresolved conflict affects not only staff but also patient safety. Most healthcare leaders can improve their ability to resolve conflict effectively. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict.

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