San Diego, CA

Ten Tips That Will Get Employees to Read What You Write

You’re constantly reminding, nudging, and nagging employees to do the things that you need for them to do, or to stop doing the things you need them to stop.  Imagine a world where employees want to hear everything that you have to say.  You’re exhausted from the questions that you’ve explained in your email.  How can you change the pattern and get them to want to read what you’ve written?  In this fast-paced session, we’ll cover ten things that you can do to get users to read what you write.  You don’t to do all ten all the time, just a few subtle shifts can increase your response rate, decrease your time, and improve everyone’s attitude.  In this session, you’ll get a chance to practice your new skills through interactive writing exercises.

Indianapolis, IN

Hack Proof: Software Design for a Hostile Internet

Software today is subjected to numerous vectors of attacks. The Internet world is a hostile world and our apps need to be expecting to encounter digital terrorists who want to use our applications to get inside our organization. In this session you’ll learn about some of the most common attack vectors for applications and what you can do about them. We’ll discuss techniques for protecting from user input including injection and cross site scripting attacks.

Indianapolis, IN

Burnout Prevention and Recovery

We’ve all been there. We’ve felt burnt out. Perhaps we even feel burnt out today. If you’re not experiencing burnout, the odds are someone close to you is. In this interactive session, you’ll learn the drivers that cause and sustain burnout. You’ll discover simple techniques to make yourself and those around you more resilient to burnout and prevent it from happening in the first place. Pulling research and writings from many disciplines, we’ll help you learn what you can do — without much additional effort — to prevent and recover from burnout.

An Old White Guy’s Guide to Diversity and Inclusion: Why and How

Diversity and Inclusion is typically presented by those who are diverse and who deserve to be included.  However, the truth is that the “old white guys” need to learn how to invite everyone to the table and make them know that they’re valued members of the team.  In this session, we’ll walk through why diversity isn’t optional, it’s essential.  We’ll continue with the research on why diversity of thought is essential to success and what happens when you don’t have it.  We’ll also walk through implicit attitudes and what you can do to identify them and address them.  We’ll close with how we can learn to accept everyone even when we don’t identify with them.

Additional information coming soon!

Keynote: Records Management Today and Into the Future

Records management has changed.  No longer relegated to watching over boxes of paper in the basement, records management can be a vital part of the information governance team.  We’ve transitioned from an industrial age to an information age, where records managers’ roles are to enable everyone in the organization to identify important information for both retention and destruction.  Learn three key things that power this transformation: managing the utility-risk problem, removing classification barriers, and value mapping.

Additional information coming soon!

Indianapolis, IN

Extinguish Burnout: Practical Guidance for Prevention and Recovery

Everyone in healthcare is experiencing increased demands on their time, resources, and energy; this, combined with systems that are not designed to support the expanding daily work, has resulted in increased rates of burnout. Burnout among healthcare professionals is reaching epidemic proportions, with over 50% of physicians and 30% of nurses reporting signs of burnout. While the evidence demonstrates that burnout is becoming a norm in healthcare, it is rarely discussed among these professionals. Too often, burnout is considered a personal problem affecting only the person experiencing burnout; however, in healthcare, burnout also affects the entire healthcare system. Burnout has significant impact in healthcare, including lower-quality patient care, reduced patient and staff safety and patient satisfaction, and increased staff turnover. It has also been demonstrated that there is a statistically significant correlation between nurse burnout and increased healthcare-associated infection rates. While burnout affects all aspects of healthcare, it is frequently perceived as someone else’s problem. Individuals feel like they cannot cope with the demands of their life and be effective at their work. Too often, they don’t want to ask for help, because they don’t want anyone to know they are experiencing burnout. They worry that they may not be appreciated or, even worse, thought of as incompetent if anyone realizes that they are experiencing burnout. In this session, we’ll review the classic factors leading to burnout and distill them into a model of burnout focused on perceived personal efficacy and personal agency. Pulling research and writings from many disciplines, you’ll learn how to think about burnout in a way that enables you to prevent it – or recover from it – for yourself or the staff you support.

Modern Intranet Design

Microsoft has changed the way they believe you should create intranets, but should you follow? In short, yes – with caution. The old principles of communication apply, but they’ve got the Office 365 spin. In this session, you’ll learn the pluses and minuses of a modern intranet in Office 365/SharePoint 2019. We’ll explore the differences and challenges between the traditional content models in SharePoint and the new modern approach. While we’re at it, we’ll explain why mobile is an integrated part of the new modern experience and why it matters.

Change Management Skills for the Information Professional

So, you have a project. Technically, you’re a wiz! The challenge lies in the buy-in of your peers, coworkers, and C-Suite. Unfortunately, user adoption can be the downfall of many projects. Don’t let your project be a statistic— join us for a day of immersive learning as we show you how to work through the skills and techniques needed to ensure you have a successful change management strategy. After this session, you’ll know exactly how to communicate the value of a project as well as onboard your team and stakeholders.

chicago, il

Conflict De-escalation and Resolution

Conflict erupts in all our lives — both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.

In this session, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.

Use code FRIEND to save $250 on registration!