Running Users Groups

A friend of mine, Chris Geier, posted a blog post titled “SharePoint: The User Group Phenomena” on the End User SharePoint site. He’s pondering the whole users group question. Having been involved with users groups for just shy of 20 years, I feel like there are a few things that I should say about how users groups form, how they develop their own personality, and how they fail. I should say that I don’t feel like I have the corner on the market here, I am just sharing what I know from my experience.

How Users Groups Form

A few weeks ago I got a message through my friends at Microsoft. A gentleman in town was looking for an users group where he could learn more about Team Foundation Server. He was using it but didn’t feel like he was getting as much out of it as he could – and given the complexity of the product I can support that finding a users group is a good idea. Without getting into details the TFS group locally hasn’t been very successful so there’s no answer for him today. However, folks like myself, and some folks from the Developer Platform Evangelism group at Microsoft are encouraging him to start his own group. I’ve volunteered to reach out to my clients that use TFS and Microsoft has agreed to fund some food for an initial meeting. Will this turn into a new TFS group in Indianapolis? I don’t know. However, this is one of the ways that users groups form. People are looking for a way to learn more about using a product and they try to gather together to share experiences. This is probably one of the best ways that users groups form. It is a pretty simple things.

Another group that I’m a part of is a rather informal meeting of the technical directors from various Christian churches around Indianapolis. It’s candidly driven by one guy, Daryl Crype. Daryl is the technical director for Grace Community Church. Four years ago I reached out to him because I was being asked to support the production of our Sunday morning worship services at Hazel Dell Christian Church and I was completely out of my league. The entire depth of the group is a meeting roughly once a month at a restaurant where we each buy our own food and talk about the things that we’re working on. It’s an users group – but one with a lot less structure.

The SharePoint Users Group of Indiana which I lead (I’ve really got to fix that at some point) was born out of the passion of Bess Wuertz who was at the time it was launched working for the Indianapolis Airport. It was SharePoint 2003 in 2005 or 2006 (I don’t remember) and the product was a lot less popular than it is now. Bess wanted to get folks together to share their experiences with the product. I stepped in after there were several meetings that Bess could no longer support. We agreed that I’d help bring some of my experience to ensure that the group continued to run. We’ve been running continuously since Bess and my discussion. We draw 30-50 people every other month. We’ve just introduced new leadership to the group and we’re adding a second meeting for a slightly different audience of folks (end users and business users). We typically have a meeting every other month in the evening. Our end user/business user meeting will be done during the lunch hour on the intervening months.

Last year Darrin Bishop approached me about creating an users group for SharePoint in Illinois. Darrin’s interest is in supporting the community and in creating a better group of people using the product so that folks can be successful. His group is growing and looks to be on the right track at the moment. For him the meetings are

And those are the good ways that users group form. They’re born out of someone’s need, a philanthropic desire to help the technical community, or out of a set of random conversations. I will say that there are a few “users groups” that are not exactly that. The other thing that can happen is that an individual or organization can decide that they need a marketing vehicle and that starting an users group is the answer. As a result the users group takes on a marketing slant. This clamps down on user interaction (after all if users help each other how will the consultant get work?) The bigger problem is that it tends to block out other consultants that might want to participate. (I believe that clients are like flowers and consultants are like bees – consultants cross pollinate ideas between clients. As a result they’re an essential part of the ecosystem.)

Help Your SharePoint User

I should say that not all users groups run by organizations are bad. It really depends on who’s running them and whether they’re trying to extract value out of the group itself or whether they’re using the group to grow the potential opportunities in the market. It’s a subtle but big difference.

Given that I run the SPIN users group and I run a consulting company I feel like I have to explain that I *NEVER* market my services from the front of the users group. As a point of fact, I don’t even list my organization as a sponsor for the group. I put the same amount of money in as the other sponsors but I personally don’t feel like it’s “my” group. It’s a community service. I do get people contact me because I lead the group to ask if I do consulting – I’ll answer them but I am really conscious of the need to keep the group as a community group. To that end, I seek out ALL the consulting organizations doing SharePoint work in town and ask them for a small sponsorship rather than looking for a few high dollar sponsorships. I want everyone to have a small buy in for the groups long term success.

How Users Groups Run

I’ve seen many different ways of running. Evenings. Mornings. Lunch. Formal sponsors. Small per user fees. One presentation per meeting. Multiple presentations per meeting. Sponsors can present. Sponsors pay to present. While I have a few of my own thoughts I don’t think these are the only answers. A few of the things that I’ve learned are:

  • Consistency is important – but not the only thing. Meeting in the same place at the same time on the same day of the month matters. Make a change and you’ll see a drop in attendance. Depending on the change it can be 10% or so … but as much as 50%.
  • Communication is CRITICAL – If I want to control our meeting size down it’s easy. Just don’t communicate. Don’t send the note out 3 weeks ahead of time. Don’t send the reminder. I’ve used this technique when I’ve had problems with space to ensure that the people who were really interested could attend. Failing to send out a last minute reminder can be 20% of your audience.
  • Timing influences passion – If you do meetings at night you know that you’re getting the folks who are truly passionate. If you do the events during the day you’ll get folks who want to get out of work. I personally know a single mother who arranges for a baby sitter to be able to make some of our meetings because she’s passionate about what she does and the content we deliver. It’s easier for most folks – except consultants – to do meetings during the middle of the work day where they can block it off on their calendar.
  • Leave open space – One of the key things that Bess started with our group and a thing that I vigorously protect is the time that is designed for folks to talk – to socialize – and to get to know one another. One of the reasons we have a single presentation for an hour is to create extra time for folks to talk to each other. With two presentations or a longer presentation groups end up doing only presentations and no one talks.
  • Presentations provide focus – With a handful of exceptions, presentations are necessary to provide focus. Without them people show up and wonder what to talk about. We use presentations as our tool for getting folks together around a central topic. We give them a topic to discuss.

I’m sure there are tons of other things that we do that I don’t even think of any more. If you are running a group and want to run an idea, thought, or problem by me feel free.

How Users Groups Fail

I’ve watched more than a few groups fail over the years, even one where I was officially holding the reigns. I can honestly say that groups ALWAYS fall apart from the leadership. Maybe they’re not managing the political wars. Maybe all of the passion has gone out of the group. Maybe they’ve developed commitment cancer. Whatever the official cause of death for an users group it’s always leaderships’ fault.

I want to address three key problems because they’re critically important to me.

Politics

There are cities where the business environment is so politically charged that I believe it’s difficult to run a successful group. Let me pick on my neighbors in Chicago since I’m close enough to see what’s happening and far enough away to not be able to fix it. The business market in Chicago is hyper competitive. Consulting companies always seem to be hungry and they always seem to be competing with one another for that one deal that will keep them afloat. The problem with this is that it makes it really hard for anyone (particularly sales and marketing folks) to come together for the common good of the market. As a result groups end up getting pulled in weird ways as the consulting companies protect their own interests. Chicago has what amounts to two SharePoint users groups because the respective consulting companies are controlling the group too tightly. Interestingly both are near failure. One of these days it’s my hope that they’ll figure out that there should be one group and everyone should focus on the development of the community and not on individual consulting company gains. (I guess I don’t have to worry about speaking in Chicago for a while now.)

If leadership fails to put the users and the community first then there will be problems.

Commitment Cancer

In an users group you have a motivation problem. You can’t motivate another person really. You don’t have a financial incentive to offer them. You can’t really publically shame them. You’ve got to rely on people’s character to create the right results. One of the COMMON problems that I see with users groups is that they develop commitment cancer and it spreads. What is commitment cancer? Well, it’s where someone on the steering committee or board makes a commitment and doesn’t meet it. It is quietly pushed aside as people don’t want to hurt anyone’s feelings. Pretty soon there’s another member who’s not meeting their commitments – why should they? Where does it end? Most of the time, commitment cancer ends with the group shutting down. Why? Because nothing gets done. It’s that network of commitments that keeps pushing the group forward. Without that commitment the group will wither and die. I’ve got one users group in Indianapolis that I’m no longer a part of because it has commitment cancer and the leadership is refusing to get treatment.

The Passion is gone

Another way an users group can fail is that the passion dies. This is a hard one. It’s a hard one to see and it’s a hard one to fix. Sometimes the market moves on. Sometimes the group was needed to fill a particular training need. Sometimes the leadership just isn’t passionate about the spot in the community any longer. For instance, there was a time I was passionate about SQL server. I’m not really that passionate about it any longer. I feel like the information that needs to be out there is out there. While there’s a vibrant SQL users group in Indy, it’s not a place that I can spend my time. The one thing I can say about this is that everything has SOMEONE who’s passionate about it.

In Parting…

I’ve seen people use users groups to help them find a job – good for them. However, it would be nice if they would repay what they got out of the group by coming back and supporting it.

4 replies
  1. Kale
    Kale says:

    Hi Robert, great post. I’ve thought about starting a SharePoint user group and had wondered about some of these points as well. Do you have any recommendations on getting a group off the ground? I think Microsoft will support you in some cases, but that seems like a difficult task at any level.

    BTW, coming from Google Reader’s link – http://www.thorprojects.com/blog/archive/2010/08/10/running-users-groups.aspx?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+NotFitForPrint+%28Not+Fit+for+Print+-+Robert+Bogue+%5BMVP%5D%29&utm_content=Google+Reader, this page produces a render failed error.

    Thanks,
    Kale

  2. Veronique Palmer
    Veronique Palmer says:

    Very well said. I’ve been involved in 6 user groups and every one has either met these fates or is heading that way fast. And you’re right, they just don’t see it. Leadership, politics and passion – make or break. Nice blog.

  3. Brian Farnhill
    Brian Farnhill says:

    Great post, and I’ll back that up 100% – being involved with user groups in Australia I get to see most of what you described and it’s spot on. We’re fortunate to have some great people that are contributing to a number of user groups where I am which is fantastic too.

  4. Charles
    Charles says:

    Thos is a good article. Given my experiences with user groups and even non-profits, I pretty much agree with everything you said.

    It is definitely hard to motivate volunteers. It is also hard to confront fellow volunteers, but sometimes it’s absolutely needed. One thing I’ve noticed is that the “commitment cancer” has many causes. Some are unrelated to the group and/or leadership(got a new boyfriend, new job, personal problems, etc), and some have to do directly with the leadership. One cause of the commitment cancer is that the role a person plays as a leader, is way different than what they envisioned it would be. Maybe they underestimated the time commitment, or maybe they underestimated the amount of work that they wouldn’t enjoy (vs. the work they thought they would enjoy) that is required, maybe they don’t like that their ideas are never used, or maybe they just found that they didn’t like the way the more senior leaders are leading the group (whether that be style or substance). Burnout is also a big issue. Some burnout is unavoidable, but a lot of it actually is avoidable if you manage new team members well and keep processes simple and efficient. It’s a tricky situation for sure, and it’s pretty common to all non profits, and especially so to ‘all volunteer’ non profits.

    Back when I was president of my alumni group, I started coming up with “archetypes” for volunteers. “The Big Talker”, “The eager beaver”, “The naysayer”, “The crusty veteran”, “The motivational leader”, “the arbitrater”, “the absentee”, “the social butterfly”, “the workhorse”, “the superstar”, “the bad maverick”, “the good maverick”, “Mr./Ms. No Decision”, “The special projects only person” Sometimes a volunteer exhibited more than one archetype, but usually no more than two. The reality is it takes a healthy mix of them to make a good volunteer group. For instance, you don’t want all social butterflies, but you also don’t want all workhorses either. It’s an interesting topic, and because I volunteer a fair amount (though usually no more than one major commitment at a time), I’m wondering if there are books about this stuff out there. Surely there are.

    Anyway, those are my thoughts.

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