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Article: Get out of the information technology reactionary rut

This document explores what being proactive is when it comes to IT, why it’s important, and how to get your group back on track when it strays.

We all start out trying to be proactive. We plan to control our lives. We make the plans and somewhere during the execution phase we get off track. We run into some unplanned snag or snarl. We slip into a reactionary mode to address the problem. We try to get back into our planned, proactive mode of operation but sometimes the next issue comes along and we’re off to react to it.

Although there are areas of IT that would seem incapable of escaping the reactionary rut, like for instance, a help desk, and the truth is that we can all influence our areas into more proactive and therefore less frustrating modes of operation. Let’s explore what being proactive is, why it’s important, and how to get your group back on track.

Why is proactive is better?

While I firmly believe that control is an illusion, it’s a useful one. Assuming a proactive stance to try to control, or at least influence, the future into a positive direction, is effective at reducing the overall workload. That is an addition to reducing stress caused by unforeseen circumstances. While being proactive, like anything else, can be taken to an extreme, in most cases proactive time spent preparing for a problem, developing an approach, or understanding the environment is immensely powerful in terms of its ability to save time in the future.

http://www.techrepublic.com/article/get-out-of-the-information-technology-reactionary-rut/