We all start out trying to be proactive. We plan to control our lives. We make the plans and somewhere during the execution phase we get off track. We run into some unplanned snag or snarl. We slip into a reactionary mode to address the problem. We try to get back into our planned, proactive mode of operation but sometimes the next issue comes along and we’re off to react to it.
Although there are areas of IT that would seem incapable of escaping the reactionary rut, like for instance, a help desk, and the truth is that we can all influence our areas into more proactive and therefore less frustrating modes of operation. Let’s explore what being proactive is, why it’s important, and how to get your group back on track.