Quick! Define trust. No, seriously, pause and try to define it. I'll bet you knew exactly how to define it until I asked you. If you did answer, perhaps you answered with "knowing that another person will come through for you." That's not trust. Rather, it's trustworthiness of another person. Successful SharePoint implementations rely on trust in two key ways: first, your team, or coalition, needs to trust one another to be effective. Second, your users have to trust your commitment to SharePoint.

If you don't have trust in your coalition, you'll achieve little or nothing as backstabbing and infighting consume everyone's energy. If you don't have trust in your users, you'll have a platform with no one using it. Let's take a look at how to build the trust you need.

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