Every organization has "shelfware" (software that has been put on a shelf). Whether an organization has 100,000 people or only one person, you can be sure there's software sitting on a shelf somewhere in the building. In some ways, shelfware is like cholesterol. There's a good kind of shelfware and a bad kind of shelfware. The trick is to increase the good shelfware and reduce the bad shelfware.
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